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Q1. How to purchase my order on the site?
1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3a. You'll reach a log in page where you need to log in your account using your Username and Password.
3b. If you don't have an account created yet, just key in your shipping address, email & mobile number. Click "Continue to Shipping Method"
4a. For Malaysian, choose “Free Shipping ” and click “Continue” button.
4b. For oversea client, advice to choose “DHL ” for faster delivery
5. Next you'll need to choose your payment method then click “Place Your Order” button.
6. The order is done and you will receive an email notification.
Q2. What are the payment methods available?
1. FPX / Internet Banking - SenangPay
2. Credit Card / Debit Card - SenangPay
3. Cash On Delivery or Pick Up (cash only)
4. Bank Transfer
If you pay by bank transfer, please go to your notification email, click "Payment Notification" and upload your receipt.
* Please make sure your name, email and contact number is same as when you register account.
Alternatively, you may scan and email us the your receipt to Email Address : sales.trdmall@gmail.com
Note: Your purchased products will not be delivered until we have this confirmation.
Q3. How to change my account personal information and shipping address?
Q4. I forgot my Password for my account. What should I do to retrieve it?
1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Q5. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at mail.tiance@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped cannot be cancelled.
Q6. What is the product's transaction currency?
All products transaction currency will be done in MYR but you can use credit card from all over the world (Visa & Mastercard)
Q7. How long does the delivery usually takes?
Delivery usually will takes about 1-3 working days
Q8. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to mail.tiance@gmail.com for us to clear your doubts.
